Received a damaged parcel or product?
We are happy to address any concerns you may have regarding receiving a damaged/faulty parcel or product. If you receive a damaged or faulty product, you must contact Customer Service within 48 hours of receiving your product.

We ask that you please provide images or a video of the faulty or damaged product/parcel to Images are required for review to determine if a refund or reshipment will be granted. If images are not provided, it is up to the sole discretion of the agent and the details provided to determine if a refund is applicable, refunds are not guaranteed if photo evidence is not provided.

If just the product that is damaged, please provide clear images showing the damage to the product. If it the actual packaging that is damaged as well as the product, we ask the images clearly show the damage to both the packaging it arrived in as well as the product.
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